Local Web Health — Terms of Service
Last updated: 20 September 2026
The service
Local Web Health provides: (1) a free Website Health Snapshot — an automated audit, reviewed by a real person before it goes out, with a health score and ranked findings; (2) The Fix — a one-time, paid, done-for-you service to address findings from your Snapshot; (3) Ongoing checks — a recurring subscription that re-runs the same checks on a schedule.
What The Fix includes
The Fix addresses the specific findings listed in your Website Health Snapshot report — the same findings, at the same severities, you saw before paying. Your tier (Light / Standard / Deep) is set by your report's real health score and finding count, not a fixed feature checklist — a worse-scoring site has more real work to do, so it sits in a higher tier.
In scope: every finding listed in your Snapshot report, addressed to a reasonable, professional standard, within your platform's real capabilities.
Each tier covers a set number of findings: up to 15 for Light, 30 for Standard, and 40 for Deep. That range covers the large majority of real reports, so for almost everyone this never comes up. If your report lands above your tier's range, we'll tell you before any work starts and agree either a reduced scope or a revised price with you — the same way we handle any other scope change below. We won't quietly do less than we promised, and you'll never be charged more than a price you've agreed.
The Priority Fix is a smaller, cheaper alternative to a full Fix, offered on Standard and Deep reports. It covers the top 3 issues listed in your report — the ones ranked worst first — rather than every finding. We'll also sort any quick wins we happen to spot while we're in there, but those are a bonus and not a promised number. Everything else in this policy applies to it the same way, including the platform limits below.
If you decide to go for the full Fix on the same site within 30 days of paying for a Priority Fix, what you paid comes off that price — just tell us and we'll send you an invoice for the difference rather than charging you the full amount again. After 30 days the credit no longer applies, because by then your report no longer reflects the site: it will have changed, and so may our prices.
Some findings depend on what your setup actually lets us change. Design and layout findings — low-contrast text, cramped spacing, text running to the screen edge — are fixed by changing your site's styles, and how much of that we can reach depends on your platform: on a self-hosted site we can usually change any of it, while some hosted builders lock parts of their templates. Where a finding can only be resolved by changing your template or theme itself, that's a redesign rather than a fix, and it's out of scope as set out below. Separately, a small number of findings need access we don't get from your site alone — an SSL certificate, a hosting setting — and those we can do once you give us access to the right place, or tell you exactly what to ask your host for if you'd rather they did it.
We check all of this as soon as we have access and before doing the work, not after. If a meaningful part of your report turns out to be locked by your platform, we'll tell you exactly which findings are affected and you choose what happens: we go ahead on the rest, or we refund you in full before any work starts and you've lost nothing. What we won't do is quietly work around it and leave you to notice later.
Out of scope, unless agreed separately in writing beforehand: anything not identified as a finding in your Snapshot report; new pages, new design, or a rebuild — this is a fix, not a redesign; ongoing maintenance after delivery (that's the separate Ongoing tier); third-party account/platform issues outside our access (e.g. your Google Business Profile verification, your domain registrar, your hosting billing); content writing beyond what's needed to correct a specific finding.
No guaranteed outcomes
We don't guarantee search rankings, traffic, or business outcomes — nobody honestly can. We aim for meaningful, measurable improvement to your health score based on the findings in your report. A perfect 100/100 is not always achievable — some platforms (page builders, older CMS versions, third-party embeds) have structural limitations genuinely outside our control, and a small number of low-severity findings may remain even after a complete, correctly-done Fix. We do not promise a specific score. See our homepage FAQ for more on this.
Payment
The Fix is a one-time payment, priced by tier based on your Snapshot's real findings. Ongoing checks are billed monthly, cancel any time — no fixed contract. All payments are processed by Stripe; we don't store your card details.
Founding-client pricing
A limited founding-client rate is available to early Fix clients, up to a cap of 100. It's offered at our discretion rather than applied automatically, so it isn't something every early client is entitled to. Where it does apply, it's shown on your own fix page before you pay anything, and the price you see there is the price you're charged. Once the cap is reached, standard pricing applies. This is a real, bounded promotion, not an indefinite "sale."
Completion, and the revert-and-refund option
The Fix is complete once every finding listed in your report has been addressed as described above. If you believe a specific finding wasn't properly addressed, tell us within 30 days of delivery and we'll review and correct it.
Where your platform supports a genuine full backup/restore (confirmed case by case — this isn't available on every platform), we take a snapshot of your site before starting work. If you're not satisfied with the result, tell us within 14 days of delivery. The first step is always the correction process above: tell us what's wrong and we'll put it right at no extra charge. If correcting it genuinely doesn't resolve things, we'll restore your site to that snapshot and refund what you paid — a clean exit for both sides. Asking to correct the work first isn't a way of stalling a refund; it's how nearly every real problem gets solved, and the refund stays on the table if it doesn't work.
A restore only works while that snapshot still reflects your site. If you or anyone else has made your own changes since delivery, restoring would wipe those out too — so in that case we'll agree a fair refund of the work instead, rather than roll back changes that aren't ours to undo.
Where your platform doesn't support a genuine full restore, this option isn't available, and the correction process above (review and fix within 30 days) is the remedy instead.
Either way, general dissatisfaction with an outcome that was never promised (a specific score, a ranking, a traffic increase) is not itself grounds for a revert/refund; the revert-and-refund option is about the work delivered, not about results outside our control.
Turnaround estimates
Turnaround estimates (e.g. "up to 2 working days" for Light) are counted in working days, Monday to Friday, excluding weekends and Irish public holidays. The clock starts when payment is received, or on the next working day if payment arrives at a weekend or on a holiday. If site access takes time to arrange after that, we'll let you know if it affects your timeline — see "Giving us access" on your fix page for how that works.
Mid-job scope changes
If, while working, we find something genuinely necessary that wasn't in the original report, we'll let you know and get your agreement before doing extra work or charging anything beyond the original price. We won't expand scope or charge more without that agreement.
Your responsibilities
You confirm you have the right to request a check/fix on the website/business you submit — this service is for real businesses you own or are authorised to act for. You also confirm that any content, material, or access you provide us is lawful and that you have the right to give it to us — you're responsible for the legality of your own site's content; we're responsible for the work described in this policy. You agree to indemnify us against any claim, cost, or loss arising from content or access you provided us being unlawful, infringing, or not something you had the right to give us. This doesn't apply to claims arising from our own negligence in carrying out the Fix itself.
Site access and passwords
We never ask for your password. Site access is arranged by inviting us as a collaborator/admin on your platform (see "Giving us access" on your fix page) — if anyone claiming to be us ever asks you to send a password directly, that's not really us. While working on your site, we only use the access you've given us to carry out the agreed Fix. We don't use, copy, or store any of your own customers' data beyond what's incidentally visible while doing the work, and we remove or stop using our access once the Fix is delivered (unless you've also signed up for Ongoing checks).
Missing legal pages
Where a finding involves a missing legal page (e.g. a privacy policy or terms of service), we flag that it's needed — creating the actual content is your responsibility, since you know your own business and we're not solicitors. If you provide your own text, we'll add it to your site as a technical step; we don't write, edit, or advise on the legal content itself, and adding text you've supplied doesn't make it our advice.
If our work causes a problem
If our work directly causes a new issue on your site that wasn't there before, tell us within 14 days of delivery and we'll correct it at no extra charge — that's the full extent of our responsibility for issues caused by our own work, in addition to the liability cap below. We're only responsible for the specific findings in your report — any other pre-existing issue on your site, whether or not it was visible at the time, is not something we take on responsibility for by doing the Fix. If no issue is reported within the windows set out above, the work is considered accepted and complete. This doesn't affect any statutory rights that can't legally be limited this way.
Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising from the Fix is capped at the amount you actually paid for that specific Fix. For Ongoing checks (a recurring service), our total liability is capped at the fees paid in the most recent billing period preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost business, beyond what's required by law. Nothing here excludes liability that cannot legally be excluded, including for fraud or death/personal injury caused by negligence.
Disclaimer of warranties
The Fix and all other services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in this policy, including implied warranties of merchantability or fitness for a particular purpose. We don't warrant that every finding can be fixed on every platform, or that the service will be uninterrupted or error-free.
Third-party services
The service relies on third-party providers (including payment processing, hosting, and data providers). We're not responsible for outages, failures, or changes on their end, though we'll let you know if one meaningfully affects your job.
Circumstances outside our control
Neither party is liable for delays caused by circumstances outside their reasonable control (e.g. illness, a platform-wide outage, internet/hosting failures on either side). We'll let you know as soon as we're aware of a delay like this.
Governing law
This agreement is governed by the laws of Ireland. Any dispute is subject to the exclusive jurisdiction of the Irish courts.
General
We may transfer this agreement as part of a sale or restructuring of the business; you may not transfer your rights under it without our agreement. If any part of this policy is found unenforceable, the rest still applies. Not enforcing a provision on one occasion doesn't waive it for the future. This policy, together with our Privacy Policy, is the whole agreement between us about our services.
Changes
We may update these terms; the date above reflects the latest version.